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tROUBLESHOOTING: CHECKING IF YOU HAVE USB 2.0
UPDATED NOV 19 2008
To Check your system to see if you are USB 2.0 Compatible you must first bring up the hardware device manager
Accessing the Hardware device Manager on Windows Vista:
- Click on Start and then Control Panel.
- Click on the System and Maintenance link.
Note: If you're viewing the Classic View of Control Panel, you won't see this link. Simply double-click on the Administrative Tools icon and skip the next step.
- In the System and Maintenance window, click on the Administrative Tools link near the bottom of the window.
- In the Administrative Tools window, double-click on the Computer Management icon.
- When the Computer Management utility opens, click on Device Manager on the left side of the window, located toward the bottom of the list under the System Tools heading.
Device Manager should now appear on the right side of the Computer Management window.
Note: If you don't see Device Manager listed, you may need to click on the |> next to System Tools.
Accessing the Hardware device Manager on Windows XP:
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Click on Start and then rollover the MY COMPUTER icon .
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Right click the MY COMPUTER icon and select Properties.
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On the properties Window Select the hardware Tab link and then click on the Device Manager
After you have accessed the hardware tab on Windows XP or Vista
Your device Manager should like similar to this:
Now look under Universal Serial Bus Controls Category and check to make sure that there is at least one icon that says USB2 .
IF you see a USB2 icon it means that at least one port on your computer is USB 2.0 Compliant. You should connect your PhotoSaver to this port.
IF you DO NOT see a USB2 icon then you must upgrade your computer with a USB 2.0 Compliant connection. Please contact your computer dealer for more information about upgrading your computer.
IF this still does not solve your problem then please CONTACT OUR SUPPORT TEAM with the following information about your computer:
You can obtain most of this information by Right Clicking on the MY COMPUTER icon and selecting properties-- this information will appear in the General tab of the properties window:
1) Operating system and Service pack number
2) Processor type and speed in GHz?
3) Amount of RAM memory is installed on your computer
4) Available hard disc space. (you can check this by right clicking on your C drive icon and selecting "properties")
5) Do you have any other USB devices such as printers, scanners, cameras or all-in-one printer/scanners that are either connected or you have software installed for their operation.
CONTACT SUPPORT
If you are unable to solve your problem click here to contact support.
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